Increasingly the demands on time and resources is leading to higher levels of healthcare staff burnout.
This in turn leads to increasing turnover rates, lower levels of staff engagement, patient experience, and productivity, and an increased risk of workplace accidents.
It is widely acknowledged that lower levels of staff engagement are linked with lower-quality patient care, including safety, and burnout limits providers’ empathy — a crucial component of effective and person-centered care.
The Institute for Healthcare Improvement (IHI) has produced a white paper is intended to serve as a guide for health care organizations to engage in a participative process where leaders ask colleagues at all levels of the organization, “What matters to you?” — enabling them to better understand the barriers to joy in work, and co-create meaningful, high-leverage strategies to address these issues.
The white paper describes the following:
- The importance of joy in work (the “why”);
- Four steps leaders can take to improve joy in work (the “how”);
- The IHI Framework for Improving Joy in Work: nine critical components of a system for ensuring a joyful, engaged workforce (the “what”);
- Key change ideas for improving joy in work, along with examples from organizations that helped test them; and
- Measurement and assessment tools for gauging efforts to improve joy in work