The IHM is the leading independent membership organisation for managers and leaders who commission, deliver and support health and care in the UK and across the world.

Our mission is to support your personal and professional development and to help you improve health and well-being for all through quality management, by connecting with other membership organisations and professional bodies to enable us all to get the very best out of our collective expertise and resources.

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EDITORIAL – 10th July 2020


I’ll concede that there was considerable anxiety. The situation had escalated from an informal and fun discussion some weeks previously to now, dressed from head to foot in ceremonial robes, with a ruffed collar, tricorn hat and antique bell in my grasp, the moment had come.

After ringing the bell theatrically above my head 3 times I took a deep breath before bellowing “Oh yeah, oh yeah, oh yeah!”, forcing the air out with my diaphragm muscle so as not to wreck my voice in moments. Police estimates later put the figure at 20,000 – the number of people lining the streets of my home town to welcome Father Christmas and the annual reindeer parade. “And any parade worthy of the name needs a Town Crier”, was the rationale of the soothing voice from the Town Council who had poured honeyed words into my ear and honeyed best bitter down my throat in the local pub those few weeks before the big event in his effort to recruit me.

Yes, dear reader, I had been appointed Town Crier and now stood at the head of the magnificent procession arranged by the Town Council and chamber of trade, desperately trying to remember protocols and any means by which I could preserve my bellowing for around 45 minutes of the parade.

The fact is that this scene played out 10 years ago. At the time, my wife will testify that my hands were shaking so frantically that she had to dress me in my ceremonial attire. But, it was fantastic, sublime, a joy to do and a role which I cherish to this day. Plenty of my friends had tried to talk me out of it – “you can’t do it Jon; you’ll look like an absolute muppet”. I’m so glad that I embraced my inner Kermit!

Yesterday, in another memorable first for the IHM, I was privileged to watch and listen to 18 presentations from a series of extraordinary speakers at our virtual ‘No Going Back’ conference focusing on the positive changes to have arisen out of the Covid19 pandemic. Nearly 300 of you had registered for the Zoom conference and there was, I will again concede, some considerable anxiety about how we were going to organise the audience into breakout rooms etc. There were ‘some technicals’ but we just about managed it!

The thing that stuck in my mind subsequently was that nearly all of the presentations focused on developments that, in many cases, would have been shouted down, delayed, obstructed or even mocked pre-Covid. By the commitment and drive of the many people involved in these changes, they have been adopted, shared and celebrated for the outcomes they have produced. From wobble rooms to preserve mental wellbeing to virtual reality goggles to conduct remote patient consultations, all of the changes required the promoters to confront their organisational limits and those of many peers and colleagues. They found a way and were bold enough to see it through.

There were many lessons to take away from yesterday’s fabulous event but the main one, for me, was to remind me of Kevin Keenoo’s words:

“When they say ‘you can’t’, they show you their limits, not yours.”

That strikes me as a positive note on which to end the working week.

Stay strong, stay safe and thank you for the brilliant work you are each doing.

Jon Wilks




Now is most definitely the time to become a member of the IHM and join our diverse and inclusive membership includes current and future managers from the NHS, social care, public health, private sector, military, charity and voluntary sectors, as well as a thriving overseas representation – across all management levels and disciplines in health and care.

As a member you will have access to exclusive resources which include webinars,  downloads, weekly newsletters, daily news bulletins and a whole lot more!

AND on top of all that we are now offering new members FREE IHM membership until 31st July 2020!  You will then be invited to renew your membership for the following 12 months at the reduced rate of £70 + VAT.  (This represents a saving of £60 on our normal annual renewal rate for full members).

To take advantage of this fabulous offer please click on the link below and enter the code IHM2020 in the box labelled ‘Corporate Access Code’.

But hurry as this offer will expire on 31st July 2020.

IHM Members – is your contact information up to date?

Holding accurate and complete contact information for you will enable us to manage your membership efficiently and to provide you with the resources and services you need to be your best selves.

Please click here to check/update your  information


During these very challenging times for the NHS  we recognise that there will be a need for managers and staff to be able to reach out to colleagues to chat/talk through the issues they are facing on a day to day basis.

The IHM WhatsApp Support Group is a buddying system which aims to help members do just that!

Please click here for more information!



If you missed our fabulous Carbon Reduction Conference then you can check out all the presentations on our IHM Digital Channel.


Click here for Carbon Reduction Conference


Have you visited our Personal Development Section to view our range of courses – many of  which are FREE to members ?


Here at the IHM we are proud to offer a range of personal development programmes to meet the needs of our members.

Many of our short  online training programmes are free for members – simply enter your membership number on the enrolment form!

Others are geared towards obtaining more formal qualifications such as our IHM Fellowship Programme.

To find out more about the courses we currently offer please click here.

If you are not a member of the IHM but would like to join us to take advantage of our training please see details of our current membership offers and complete our membership application form.

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The Institute of Healthcare Management is delighted to announce the launch of IHM Regional Hubs, a network of local level locations which will offer workshops, social events, presentations and meetings. As an IHM member you will exclusively be able to access such activity, designed to enormously boost the value and benefit which you receive from your membership subscription.

If you would like to learn more please CLICK HERE.


We think it is important that IHM members are identified as committed, ethical professionals, who bring to their work a strong sense of vocation and professionalism.

We, with the help of Sir David Dalton and others, have developed and launched the IHM Code of Practice, which is a requirement of membership and an obligation for all members. 

CLICK HERE to view the IHM ‘Code of Practice’