The IHM is the leading independent membership organisation for managers and leaders who commission, deliver and support health and care in the UK and across the world.

Our mission is to support your personal and professional development and to help you improve health and well-being for all through quality management, by connecting with other membership organisations and professional bodies to enable us all to get the very best out of our collective expertise and resources.

Whether you’re a current member or thinking about joining, please contact us today  to let us know how we can support you and your teams to be and to feel at your best.

EDITORIAL – 18th September 2020


Lots of you enjoyed this week’s IHM Virtual HealthChat with the sensational Brian Dolan, live from Christchurch in New Zealand. Brian is one of those characters whom you would really like to see on Bake Off – you just know that he will not only make some sensational cakes, but also reveal any number of life lessons whilst baking them.

Behind him on the wall of the room in Christchurch Hospital, from where he was broadcasting, was a mural consisting of the following Maori words:

He Aha Te Mea Nui

He Tangata
He Tangata
He Tangata

Before you all reach for your DuoLingo app and start brushing up on your Maori, allow me to translate: What is the most important thing? It is the people, it is the people, it is the people.

There are numerous reasons why Canterbury District Health Board, and specifically, Christchurch Hospital are regularly referenced in respect of excellence in international healthcare, but those words, for me, are the most indicative of root cause.

They encapsulate all that it requires in order to lead the provision of health and social care in any setting. When one concentrates on the people and how they are made to feel empowered, confident and trusted then many of the strictures of low performance are quickly torn away. Brian talked of the Christchurch environment being all about high levels of trust and low levels of bureaucracy – a determination from the senior leadership right through to patients, families and communities to put trust in each other and avoid centralised instruction wherever possible.

Instead of such bureaucracy, concentrate on encouraging and empowering local level decision making in response to problems and challenges. Brian summed it all up by using a phrase which he often quotes when mentoring and coaching managers: “what would you do if you knew that the answer is yes?”.

On Thursday afternoon next week, the IHM is proud to host a virtual conference focused on staffing. It is free to join the audience, and our speakers are terrific – from Prerana Issar (NHSEI’s chief people person) through Shera Chok (Shuri Network CEO), Joy Warmington (BRAP CEO), Laura Skaife-Knight (Kings Lynn Hospitals COO), Kay Keane (Primary Care representative in chief!) and numerous others this will be a festival of innovation, high performance and engagement for the 2020s. Topics include diversity, gender equality, flexible working compliance, recruitment & retention, staff rota planning, volunteers & the third sector and integrated care systems. What an absolute feast!

Christchurch and Brian Dolan are wonderful and in putting together our agenda for next Thursday afternoon I know that we have our own wonderful advocates of He Tangata too. Please be sure to book your place asap.

Enjoy your weekend and thank you for the brilliant work you are all doing.

Best wishes

Jon Wilks




Now is most definitely the time to become a member of the IHM and join our diverse and inclusive membership includes current and future managers from the NHS, social care, public health, private sector, military, charity and voluntary sectors, as well as a thriving overseas representation – across all management levels and disciplines in health and care.

As a member you will have access to exclusive resources which include webinars,  downloads, weekly newsletters, daily news bulletins and a whole lot more!

Join us on 9th September 2020 for our No Going Back Scotland Conference: https://zurl.co/rXwV This event heralds the relaunch of IHM Scotland. AND to celebrate, if you work or live in Scotland, we are now offering new members FREE IHM membership valid until 31st October 2020! 

You will then be invited to renew your membership for the following 12 months at the reduced rate of £70 + VAT.  (This represents a saving of £60 on our normal annual renewal rate for full members).

To take advantage of this fabulous offer please click on the link below and enter the code IHMDN in the box labelled ‘Corporate Access Code’.

But hurry as this offer will expire on 31st October 2020.

Join the IHM here: https://zurl.co/RSnK

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During these very challenging times for the NHS  we recognise that there will be a need for managers and staff to be able to reach out to colleagues to chat/talk through the issues they are facing on a day to day basis.

The IHM WhatsApp Support Group is a buddying system which aims to help members do just that!

Please click here for more information!



The People Plan draws on experiences from Covid2020 and focuses on the innovations and changes that resulted from the challenges faced.  It also utilises the manner in which staff and managers stepped up their engagement and played their part in ‘getting things done’

Here, at the IHM we have analysed the People Plan and how it touches on some of the big problems facing the NHS and the solutions and ideas it offers.

To read this analysis please login then click on the image above.


The Academy of Fabulous Stuff (‘Fab’) is a community of people committed to sharing improvements, innovation & best practice across health & social care system & beyond. This Fab social movement is supported by a website – accessed by more than 2,000 people worldwide every day – where anyone can share the improvements they’ve made so that others can learn from them: https://fabnhsstuff.net/

Fab Change Day originated in 2013 to share and celebrate improvements, big & small, across the NHS and beyond. This year, due to Covid-19, Fab Change Day will be run virtually. 

Please click here for more information on how to get involved in this social movement and take part in #FABCHANGE20 


Here at the IHM we recognize that we need to support the professional careers of our members through the provision of ongoing education and development in order to provide them with the necessary skills to face the challenges of leadership in the modern health and social care sectors.

With this in mind we are pleased to introduce a series of online short courses which are designed to fit around busy working lives:


You can find further information about these and other personal development opportunities under our Personal Development Menu.

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