The IHM is the leading independent membership organisation for managers and leaders who commission, deliver and support health and care in the UK and across the world.

Our mission is to support your personal and professional development and to help you improve health and well-being for all through quality management, by connecting with other membership organisations and professional bodies to enable us all to get the very best out of our collective expertise and resources.

Whether you’re a current member or thinking about joining, please contact us today  to let us know how we can support you and your teams to be and to feel at your best.

EDITORIAL – 22nd January 2021


Imagine the scene. You and your fellow managers look in the cupboard and see only 30 PPE gowns. You know the centralised provision of PPE is anything but reliable. Your forecast usage, even factoring in the extra delivery you have been promised this morning, and even by asking hard working staff to only change when absolutely essential, means that you will likely run out within 9 days. What do you do?

For many of you reading this editorial, the idea of imagining such a situation is unnecessary. What’s more, if you were watching our uplifting HealthChat featuring Northumbria NHS Trust and their response to exactly that scenario – you know how they approached the crisis:

Do The Right Thing

So they built a factory and warehouse from scratch. They recruited furloughed local machinists, designers, textile fabricators and specifiers typically used to making curtains, sofas and socks for retailers and inspired them to work making PPE for the Trust. They bought 6 million feet of fabric and 60 people are now benefitting from employment provided by Northumbria in the factory and warehouse. Moreover, from decision to start to first product available was under a week. Crisis averted and a story sure to attract Hollywood producers. In case you are wondering, it is a not for profit organisation.

Last week’s IHM Integrated Care Conference was extremely well attended and Professor David Loughton (CEO of Royal Wolverhampton NHS Trust and IHM member) issued only one comment when I asked him how his own organisation’s approach to integrated care in the West Midlands was conceived:

Do The Right Thing

Integrated care systems can easily be wrapped up in a bundle of obstacles, bureaucracy and territorial defence. David has been working with compatriots within the city council, primary care, third sector and CCGs for years. For them, an integrated approach is just the right thing to do. So they got on with it and, to my mind, they have a wonderfully transferable template.

Last week also saw an immensely inspiring and moving HealthChat with CEO of the British Red Cross, the quiet but fiercely principled Michael Adamson. The thing that really stood out was Michael’s ability to bring the work of the Red Cross staff and volunteers alive through the stories that he told – many of which focused on heartbreaking references to what he called ‘layered’ case studies. The people who need help from the Red Cross are typically bound into a position of helplessness by a combination of anxiety, economic deprivation, social circumstances and food poverty, all of which make up the layers which his teams have to peel away. His big secret? That his people know the power of kindness in caring. When asked his guiding principle of leadership?

Do The Right Thing

Even with a £20m shortfall in donations during the last year he has striven to ensure that the services he provides are still available to the most desperate in our society even if, financially, it is very challenging to do so.

It strikes me that in these extraordinary times, when many of you are having to make very challenging decisions under very great pressure, the principle of DTRT stands you in very good stead – DO THE RIGHT THING. It may not be easy and it won’t always be popular but you’ll rest reassured that you didn’t listen to the maelstrom of conflicting forces trying to persuade you to do it differently. And therein is true leadership.

Finally, we have news – the IHM is developing a new website for you, designed to be much easier to navigate and find the content that you seek. We want the website to reflect our membership, so please consider sending us a photo of yourself  in your workplace, landscape format, that we can use in the website.  

Stay safe, stay strong and thank you for the brilliant work you are all doing.

Jon Wilks



We are only 22 days into 2021 and it already feels like too much has happened. Social care is going through the toughest time in it’s history, we are seeing increased outbreaks and sadly deaths. Workloads have become untenable with testing, vaccinations and simply keeping on top of guidance. On top of all that, storm Christoph has been causing havoc for many.

I know it is hard to believe right now but there is an end to this. I can’t tell you when, but it will come. In the meantime, we’re here for you, so please contact us if we can support you.

There are positives from this week too, the vaccinations are rolling out and the world has a new American President. “Out of the mountain of despair, a stone of hope” Martin Luther King, Jr.

On Wednesday we held the first meeting of the social care innovators group, and what a mix of people, so much energy. Opened by our very own CEO, Jon Wilks and co-chaired with me by Morten Mathiesen from Sekoia. We took a huge number of thoughts and comments and are now doing some virtual filing to pull out the themes. If you’d like to join us for future meetings, please drop me an email.

I was honoured to be interviewed for the first ever radio show for the social care workforce (Gratitude with Attitude, with Thank and Praise). There will be three episodes a year and the first one will be out in February; I’ll keep you posted.

Last week I asked you to seek out some time to laugh. This week I’m focusing on the power of music. For the radio show I was asked to pick a song to be played after my interview and it reminded me of some great times watching the band live (not giving it away). So, this week, I’d like you to select your 3 desert island discs – 3 songs that you love, or spark great memories, or make you want to dance & sing. All you have to do is find the time to play them. Could be on your own or to your family or colleagues. I’d love to know the songs you choose, please do let me know!

As ever, thank you for all that you do.

Jane Brightman

General Manager for Social Care



IHM Members – is your contact information up to date?

Holding accurate and complete contact information for you will enable us to manage your membership efficiently and to provide you with the resources and services you need to be your best selves.

Check/Update your Information Here

Is Your Membership due for Renewal?

You can renew your membership quickly by clicking on the link below


During these very challenging times for the NHS  we recognise that there will be a need for managers and staff to be able to reach out to colleagues to chat/talk through the issues they are facing on a day to day basis.

The IHM WhatsApp Support Group is a buddying system which aims to help members do just that!

Please click here for more information!

YourIHM App

Beware the sting in the pension tail………

The NHS has always relied on the goodwill of its staff and associated members to provide the best service it can under extreme conditions. This will include staff agreeing to work additional hours in order to meet the gap in care being demanded and during the current pandemic, and has never been truer or tested as hard. The extra work is usually recognised and rewarded through the pay-packet of the health professional.

This article, prepared exclusively for IHM members by Haines Watts, Chartered Accountants, explains how the extra pay may create an unexpected tax burden on the recipient because the extra pay increases their final pension entitlement.

Click here to read the entire article


Here at the IHM we recognize that we need to support the professional careers of our members through the provision of ongoing education and development in order to provide them with the necessary skills to face the challenges of leadership in the modern health and social care sectors.

With this in mind we are pleased to introduce a series of online short courses which are designed to fit around busy working lives:


You can find further information about these and other personal development opportunities under our Personal Development Menu.


Integrated Care Green Paper

The IHM Integrated Care Special Interest Group is pleased to announce the launch of its Green Paper. The group have shared examples of integrated care, often at grass roots level. This report highlights a number of those examples with the purpose of sharing them wider, inspiring action and identifying recommendations for government, policy makers and leaders. Our big thanks go to the group members for their contribution and insight.

We’ve also included some real stories about people who have struggled when accessing or receiving services, either for themselves or a loved one.

Our hope is that you are inspired to act after reading this. You will probably know cases where people have experienced similar poor outcomes. You will undoubtedly know practices that can be improved within your workplace or service. You might wish to try some of these ideas or take aspects of them that you think could work where you are. Please do! And if you do, please get in touch and tell us about your successes or learning so we can continue to share widely.

IHM members can access the guide in the IHM Group Reports section of the Members Area .

EU-UK Trade and Cooperation Agreement

On 1 January 2021, the United Kingdom will leave the EU Single Market and Customs Union, and all EU policies. This will bring far-reaching changes, affecting citizens, businesses, public administrations and stakeholders in both the EU and the UK.

To limit the disruption insofar as possible, the EU and the United Kingdom have spent the past year negotiating the terms of a new “Trade and Cooperation Agreement” to govern their future relations.  On 24 December 2020, an agreement in principle was reached at negotiators’ level which both parties will now advance to seek the signature and ratification of the Agreement, in line with their respective rules and procedures, for provisional application from 1 January 2021.

Please click on the image above for a brief overview of the agreement.

Do you work in Social Care?

We feel strongly that social care leaders and managers should have a space to BELONGDEVELOP and CONNECT.

We’d love you to join us to find out what we can offer you as a member.  Why not join us for free now?  We’ve extended our offer to social care leaders and managers with free IHM membership up to 28th February 2021, followed by the opportunity to renew your membership for a further year at the heavily discounted rate of £70 + VAT if you can renew during March 2021.

To take advantage of this fabulous offer please click here remembering to put the offer code IHMSC in the very last box of the application form labelled ‘Corporate Access Code’

Health and Social Care in a Digital Age
A special insight report from the IHM and Cerner

The year 2020 has been remarkable and transformative on many levels.  Whilst Covid19 has brought bereavement, grief and sorrow across the whole of health and social care it has also brought an immense acceleration and necessity-driven commitment to embrace new ways of working – many of which are driven by the adoption of health information technologies (HIT) and digital approaches to delivering health and social care.

This IHM Special Insight Report focuses on what has been achieved in HIT and digital technology and looks forward to addressing the key question of !what happens next?”

IHM members can access the guide in the IHM Group Reports section of the Members Area .

Workforce Wellbeing is at the heart and start of consistent high performance in any organisation – and none has perhaps been put under such sustained pressure as that of the NHS and social care in recent months.  

This IHSCM Special Guide is curated by the IHSCM and is conceived and designed by our members based on their own experiences and insights of workforce wellbeing.  It provides you with a range of practical solutions, tried and tested in various NHS and social care settings, that allows workforce wellbeing to be boosted and maintained. 

The guide is divided up into a range of subject headings to allow for easy access and navigation to help you find solutions to workforce challenges which you may be experiencing. 

IHM members can access the guide in the IHM Group Reports section of the Members Area .

Our joint campaign aims to shine a light on the inspirational people making up the UK’s two million care workers, looking after some of the most vulnerable people in our society. 

Please take a minute to click on and view our short video above.